Customer Experience Admin
About The Position
Window Nation is growing fast! Join a high energy team where your ideas and contributions will make a lasting impact on our future. One Goal, One Passion – Growth is Everything at Window Nation At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements. As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement. The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. In this role, you'll connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team , you'll help deliver smooth, timely, and positive experiences at every touchpoint. This role calls for someone who is empathetic , detail-oriented , and genuinely passionate about providing exceptional service and communication . This position will work out of our company headquarters in Fulton, MD . Candidates in Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and surrounding areas are encouraged to apply!
Requirements
- High school Diploma, GED, or equivalent required
- 1+ years of customer service experience to include call centers, customer care or help desks
- Customer-centric mindset
- Strong attention to detail
- Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed
Nice To Haves
- Experience working with a CRM system or other customer tracking software
- Experience working with Microsoft Suite products
- Ability to organize multiple activities with minimal supervision
- Demonstrated success in deadline-driven environment
Responsibilities
- Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
- Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
- Liaise between Window Nation's post-installation customers and support teams.
- Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
- Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.
Benefits
- Competitive pay and performance-based bonus opportunities
- Full benefits package including medical, dental, vision, life, and 401(k) retirement options
- Paid time off
- Growth opportunities within a rapidly expanding company
- A supportive team culture where your contributions matter and craftsmanship is celebrated
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
