Customer Experience Admin

Window Nation • Fulton, MD

3d • $20 - $20 • Onsite

About The Position

The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. In this role, you'll connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team, you'll help deliver smooth, timely, and positive experiences at every touchpoint. This role calls for someone who is empathetic, detail-oriented, and genuinely passionate about providing exceptional service and communication.

This position will work out of our company headquarters in Fulton, MD. Candidates in Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and surrounding areas are encouraged to apply!

Requirements

• High school Diploma, GED, or equivalent required
• 1+ years of customer service experience to include call centers, customer care or help desks

Nice To Haves

• Experience working with a CRM system or other customer tracking software
• Experience working with Microsoft Suite products
• Ability to organize multiple activities with minimal supervision
• Demonstrated success in deadline-driven environment
• Customer-centric mindset
• Strong attention to detail
• Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed

Responsibilities

• Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
• Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
• Liaise between Window Nation's post-installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

Benefits

• Competitive pay and performance-based bonus opportunities
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED