Customer Experience Manager

Lithia & Driveway•Eatontown, NJ

28d•$50,000 - $90,000

About The Position

DCH Ford of Eatontown NOW HIRING Customer Experience Managers! APPLY NOW to join one of Automotive News' recently voted Best Dealerships to Work For in 2025! We are dedicated to earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. As a Customer Experience Manager, you will interact and consult with customers to guide them through their vehicle purchase. Your goal is to create the best vehicle-buying experience to make lifelong customers. You will assist customers in selecting the right vehicle for their lifestyle. You will be trained on the specific products we offer and their benefit to our customer. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

2+ years of previous sales experience, new car dealership experience strongly preferred
Bachelor's Degree in Business, Communications, Marketing, or similar majors preferred but not required
A team player who is focused on providing top-notch customer service
Ability to multi-task and stay organized in a fast-paced work environment
Courteous and professional written and verbal communication skills
Self-motivated with the ability to set and achieve targeted goals
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

2+ years of previous sales experience, new car dealership experience strongly preferred
Bachelor's Degree in Business, Communications, Marketing, or similar majors preferred but not required

Responsibilities

Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.
Ensure timely follow up and maintain strong relationships with previous and prospective customers.
Track customers using store specific management systems.
Keep abreast of new products, features, and accessories.
Attend product and manufacturer training courses.