Customer Experience Manager
About The Position
Customer Experience Manager – Operations Location: Sugar Land, TX Employment Type: Full-Time Compensation: $90,000k annually Overview Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority. We’re looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction. No industry-specific experience required — full training provided. What This Role Feels Like Fast-paced environment where attention to detail and composure under pressure matter A balance of people leadership and operational execution High standards — success is measured by team performance and customer experience quality A role where you are actively coaching, problem-solving, and driving results daily About You You’ve worked in environments where service quality was everything. You know how to lead a team, maintain high standards, and ensure every interaction leaves a strong impression. You’re comfortable balancing people leadership with operational execution, and you take pride in building teams that deliver consistent, high-level results.
Requirements
- 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
- Proven ability to manage performance metrics and drive results
- Experience coaching team members and leading performance-based conversations
- Strong communication skills with a service-oriented, professional approach
- Comfortable working in a structured, process-driven environment
- Highly organized with the ability to manage multiple priorities in a high-volume setting
Nice To Haves
- Hospitality, restaurant, hotel, or guest services leadership
- Retail or service environments with high standards and performance expectations
- Experience in customer experience or relationship-driven environments
Responsibilities
- Oversee daily operations in a customer-facing, high-volume environment
- Lead, coach, and develop team members to deliver a high-touch, professional experience
- Ensure every interaction is welcoming, efficient, and consistent
- Manage staffing, scheduling, and workflow execution
- Monitor and improve key performance metrics (KPIs) related to service, efficiency, and overall experience
- Guide conversations and provide clear, confident communication to customers
- Identify opportunities to improve processes, service quality, and team performance
- Step in as needed to support the team and maintain service levels
Benefits
- $90,000+ base salary + performance-based bonuses
- Health, dental, and vision coverage (majority employer-paid)
- 401(k) retirement plan
- Paid time off: 10 days (15 after one year) + 10 paid holidays
- Clear advancement and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
