Customer Experience Lead

Smedley Group • Riverside, CA

54d

About The Position

FAT Karting League is disrupting the pathway from karting to F1, and you’ll be part of the team turning a transformative idea into a worldwide movement. FAT Karting League has taken the UK & US by storm with our electric karting series, a community driven sports brand breaking down barriers to entry, removing 95% of the traditional costs, and redefining racing culture for a new generation.

Requirements

• Two years experience in a customer facing role
• Able to manage customer expectations and
• Experience in answering online queries via Social Media and/or Email
• Ambitious and driven with strong written, listening and verbal communication skills
• Able to work well under pressure

Responsibilities

• Customer Support: Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions
• Local social media management: Support the global team on posting 1 time a week with a US specific post regarding FKL.
• Community liaison: Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs
• Feedback to global: Provide actionable insights and feedback to help us continually improve our offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed