Customer Experience Internship, Summer 2026

JB Hunt • Lowell, AR

114d

About The Position

Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting.

Requirements

• Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited college or university
• Must be able to work 40 hours a week during the summer

Nice To Haves

• Junior or Senior level preferred
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Willingness to work flexible hours

Responsibilities

• Gain exposure and understanding of the transportation industry
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
• Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions
• Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide
• Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Truck Transportation
• Education Level: High school or GED