Customer Experience Intern - Wichita, KS

Emprise Bank 2•Wichita, KS

About The Position

At Emprise Bank, everything we do is driven by our commitment to empower the neighborhoods, businesses, and people in our communities to thrive. Through innovative products, extraordinary customer service, and a culture rooted in integrity, we work to help our customers achieve their goals—and we’re looking for driven individuals to join us in making an impact. About the Internship: We’re seeking a Customer Experience Intern to join our team in Wichita, KS , for an immersive and hands-on experience during the Summer of 2026. As an intern at Emprise Bank, you’ll benefit from personalized mentorship, engage in meaningful projects, and develop key skills to jumpstart your professional journey. This full-time, paid internship will last approximately two months, during which you’ll: Participate in department rotations to gain a well-rounded understanding of our organization. Engage in professional development sessions focused on financial industry best practices. Work on impactful projects that provide hands-on experience in collaboration and innovation. Develop professional communication skills across a variety of scenarios. Why Choose Emprise? Seeing is believing at Emprise! Our core values— Integrity , Enterprising , Teamwork , Customer Focus , and Driven —are the foundation of our culture. You’ll work alongside a diverse group of exceptional professionals who are passionate about creating opportunities for growth, both for themselves and for others. What You’ll Gain: Hands-on experience analyzing customer feedback and survey data Exposure to customer journey mapping and experience design Opportunity to identify trends, insights, and opportunities that improve customer satisfaction Experience working cross-functionally with teams to enhance the overall customer experience Mentorship from professionals focused on customer experience, operations, and strategy What You’ll Bring to the Team: We’re looking for interns with the following skills and qualities: Curiosity and genuine interest in understanding customer behavior and experience Strong communication skills with the ability to tell a clear, compelling story using data Attention to detail and ability to organize information effectively Ability to manage multiple tasks and stay organized in a fast-paced environment

Requirements

Majoring in Business Administration, Marketing, Communications, Psychology, or related field
Interest in customer experience, user experience (UX), or service design
Proficiency with Microsoft Office products preferred
Curiosity and genuine interest in understanding customer behavior and experience
Strong communication skills with the ability to tell a clear, compelling story using data
Attention to detail and ability to organize information effectively
Ability to manage multiple tasks and stay organized in a fast-paced environment

Nice To Haves

Proficiency with Microsoft Office products preferred

Responsibilities

Participate in department rotations to gain a well-rounded understanding of our organization.
Engage in professional development sessions focused on financial industry best practices.
Work on impactful projects that provide hands-on experience in collaboration and innovation.
Develop professional communication skills across a variety of scenarios.
Hands-on experience analyzing customer feedback and survey data
Exposure to customer journey mapping and experience design
Opportunity to identify trends, insights, and opportunities that improve customer satisfaction
Experience working cross-functionally with teams to enhance the overall customer experience
Mentorship from professionals focused on customer experience, operations, and strategy

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

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