Customer Experience & Fulfillment Associate
About The Position
Parcil Safety has been guided by a clear and meaningful mission: to deliver strong products that provide strong protection. The company designs and supplies Personal Protective Equipments (PPE) that helps safeguard workers across a wide range of industries, directly supporting health, safety, and peace of mind on the job. As a company Parcil Safety fosters a transparent, collaborative culture where employees are encouraged to take ownership, share ideas, and see the real-world impact of their work. It’s an environment built for people who want to do meaningful work, grow with a purpose-driven team, and take pride in protecting others every day. We are seeking a reliable and detail-oriented Customer Experience & Fulfillment Associate to support both our physical operations and customer experience. This hybrid role typically involves a balanced split of responsibilities, with approximately half of the day focused on order fulfillment and warehouse operations and the other half dedicated to customer support. This position is ideal for someone who enjoys hands-on work, problem-solving, and helping customers, and who takes pride in ensuring orders are fulfilled accurately and customers receive timely, professional support.
Requirements
- Ability to lift 50 lbs or more and perform physical warehouse tasks
- Strong attention to detail and organizational skills
- Clear written and verbal communication skills
- Comfortable owning warehouse systems and processes end-to-end
- Basic computer proficiency; experience with e-commerce systems is a plus
Nice To Haves
- Forklift experience (Training can be provided upon hire)
- Experience in e-commerce or PPE/safety products
- Familiarity with shipping, inventory, or warehouse management systems
- Previous customer-facing or customer service experience
Responsibilities
- Warehouse & Fulfillment Operations
- Serve as the main point of responsibility for our Warehouse Management System (SkuStack)
- Ensure accurate receiving, binning, picking, packing, and shipping workflows within the WMS
- Create pick lists via SellerCloud and execute fulfillment through SkuStack
- Receive and process purchase orders (POs) and maintain inventory accuracy
- Create and process Amazon FBA shipments
- Handle returns and maintain warehouse organization and safety
- Customer Support
- Respond to customer inquiries via email, website chat, social media, and Amazon messaging
- Provide support related to orders, shipping, returns, and product questions
- Monitor and respond to messages as needed
- Process refunds, replacements, and returns while documenting interactions accurately
- General Support
- Coordinate between warehouse and customer service needs to ensure a seamless customer experience
- Assist with administrative or operational tasks as needed to support daily business operations
Benefits
- Regular pay raises throughout your tenure
- Paid Stipend for Full-time Employees
- Steady work with the same team for years!
- Opportunities for collaboration with other members of the team
- Camaraderie and all-around support with our Team Slack and Company Events
- Learning and development opportunities in different industries
- A positive and thriving company culture that understands work/life balance
- Paid wellness events
- An opportunity to grow within a rapidly scaling company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
