Customer Experience Engineer

PLEXSYS•Camas, WA

17d

About The Position

The Customer Experience Engineer ensures our modeling and simulation software is delivered, installed, and configured seamlessly for customers worldwide. This role blends technical delivery, installation engineering, and visual asset management—driving efficient software deployment, improving ease of install, and ensuring all supporting imagery and content are accurate, up to date, and ready for customer use. As a key member of the Operations Group, this engineer enhances both the technical and experiential quality of customer delivery.

Requirements

Bachelor’s degree in Engineering, Computer Science, Digital Arts, Simulation Technologies, or related field (or equivalent experience).
Experience installing and supporting complex software systems—preferably in modeling, simulation, C2, or training environments.
Experience with 2D/3D content creation tools (e.g., Blender, Maya, 3ds Max, Photoshop, GIMP) and a strong understanding of imagery/asset pipelines.
Familiarity with software packaging, installers, configuration tools, or automated deployment workflows.
Understanding of Windows Server, virtualization, networking fundamentals, and distributed system architectures.
Strong problem-solving skills and the ability to troubleshoot installation, imagery, and configuration issues.
Excellent communication skills, with an ability to create clear technical documentation and customer-ready instructions.

Nice To Haves

Experience with DoD or allied defense training systems.
Experience with billboard imagery workflows or low-poly optimization for simulation environments.
Background in customer delivery, field engineering, or operational installation roles.
Experience working in structured release, configuration management, or quality assurance environments.

Responsibilities

Customer Delivery Execution: Lead and support delivery activities for new systems, upgrades, and deployments, ensuring installations meet scope, schedule, and quality expectations.
Installation & Configuration Engineering: Develop, refine, and execute reliable installation procedures for modeling and simulation products; maintain installers and related deployment tools.
Software Ease-of-Install Improvements: Identify friction points and collaborate with Product, Engineering, and Support to simplify installation processes and standardize deployment workflows.
Imagery & Asset Management: Maintain, organize, and deliver all required imagery sets—including 2D, 3D, and billboard assets—ensuring they meet product requirements and are packaged correctly for customer installations.
Imagery Creation & Update: Create or update visual assets used within software products to ensure accuracy, realism, and consistency across customer baselines.
Installer Package Integration: Ensure imagery, models, and supporting content are properly integrated into installers and deployment packages; validate their functionality during operational testing.
Technical Support for Deployments: Provide hands-on troubleshooting during system delivery, installation events, and configuration tasks; ensure delivered systems meet performance and database baselines.
Customer Readiness & Guidance: Prepare and deliver clear instructions, checklists, and technical documentation for installation, imagery requirements, and system configuration.
Quality & Reliability Assurance: Validate scenarios, imagery, and system configurations work correctly with released software; identify and drive fixes for customer-impacting issues.
Cross-Functional Collaboration: Work with Engineering, Testing, and Customer Support to improve imagery pipelines, installer capabilities, and customer-facing content.
Continuous Process Improvement: Analyze delivery metrics, installation failures, and customer feedback to reduce complexity, rework, and friction across the installation lifecycle.
Operational Readiness Support: Assist in operational testing, sustainment activities, and capability rollouts to keep fielded systems aligned with current software releases and imagery standards.