Software Engineer, Customer Experience

Whatnot•San Francisco, CA

2d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. We’re looking for a Lead Backend Engineer to join the Customer Experience Platform team and help us build a world-class Customer Support platform. With Whatnot’s rapid growth comes a high volume of complex support needs—spanning technical, purchasing, and logistics issues for both buyers and sellers. Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction. As a member of the team, you’ll build new user-facing experiences, scale internal infrastructure, and design intelligent AI-powered automations to help us solve thousands of customer issues per hour. You’ll lead solutions end to end. You’ll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation. Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, New York, San Francisco or Seattle hub.

Requirements

5+ years of full-time software engineering experience in high growth startups
Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
Backend Expertise: Proven track record of building end-to-end product experiences and scaling high-scale backend systems.
Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and platform level initiatives fast.
Product Instinct: Excel at translating user needs to effective technical solutions.
Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy.
Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture.

Nice To Haves

Experience with Python, Elixir, and/or Postgres is a plus.
Experience with Python, Elixir, and/or Postgres is a plus.

Responsibilities

Build new user-facing experiences
Scale internal infrastructure
Design intelligent AI-powered automations to help us solve thousands of customer issues per hour
Lead solutions end to end
Translate ambiguous business problems into clear technical solutions and drive delivery and experimentation
Creative problem-solving to balance development speed, product impact, and technical excellence

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.