Customer Experience Content Designer

Ryder • Coral Gables, FL

2d • Hybrid

About The Position

We’re looking for a versatile and creative Customer Experience Content Designer to join our team. This hybrid role blends technical writing, marketing content creation, and graphic design to support customer-facing digital products. You’ll collaborate across product, marketing, and customer success teams to deliver clear, engaging, and visually compelling content that helps users understand and engage with our solutions.

Requirements

• Experience in content creation, technical writing, or graphic design.
• Strong writing skills with the ability to adapt tone for different audiences.
• Proficiency in design tools (e.g., Adobe Creative Suite, Figma, Canva).
• Familiarity with customer-facing documentation platforms (e.g., Document360).
• Experience working with cross-functional teams in a fast-paced environment.
• Bachelor's degree required Marketing, Communications or related field
• Five (5) years or more Agency with B2C or B2B Clients writing / creating print, collateral, brochures, web, social, radio, video. preferred
• Five (5) years or more Working Client side writing content for businesses, services and brand. Content for web, sales, print, collateral, social, radio, video. required
• Five (5) years or more Working with subject matter experts to author/build and maintain a repository of high value, compelling content. required
• Three (3) years or more Understanding of supply chain and logistics spanning warehouse and transportation. preferred
• Five (5) years or more Project Management experience. required
• Five (5) years or more This role requires effective writing skills and communication skills with a strong understanding of API style guide. required

Nice To Haves

• Experience with AI products, UX writing, or customer support content.
• Understanding of user-centered design and content strategy.
• Ability to manage multiple projects and meet deadlines.
• Basic HTML/CSS or CMS experience is a plus.
• Comfortable working with data-driven insights to improve content effectiveness.

Responsibilities

• Technical Writing Create and maintain help center articles, FAQs, and product documentation.
• Translate complex technical concepts into clear, user-friendly language.
• Collaborate with product managers and engineers to ensure accuracy and clarity.
• Customer Marketing Content Develop sales collateral, one-pagers, and presentation decks.
• Write product messaging, feature highlights, and customer success stories.
• Support customer communications content across multiple channels including email and in-app messaging.
• Assist in developing video content Graphic Design Design visual assets incorporated into digital applications and knowledgebase content.
• Create compelling presentations and documentation.
• Ensure visual consistency across all customer-facing materials.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees