Customer Experience Consultant

Oracle

8d•Onsite

About The Position

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place. Oracle Health Consulting is seeking an Customer Experience Consultant to design and deliver onsite, personalized, and high-impact adoption experiences across large-scale healthcare transformations. This role focuses on ensuring end users are not just trained, but ready, confident, and able to perform in their real workflows from Day 1. You will create immersive, hands-on experiences that accelerate adoption, reduce go-live friction, and improve overall user satisfaction.

Responsibilities

Design and deliver onsite, role-based adoption experiences that drive engagement and readiness
Lead hands-on learning labs where users practice real workflows in a safe, guided environment
Facilitate 1:1 and small-group sessions to: o Enable system access (preview logon) o Configure user preferences, favorites, and workflows
Ensure users are fully prepared for Day 1, minimizing disruption at go-live
Support Go-Live Command Center activities, including: o Monitoring adoption and user experience o Identifying friction points and coordinating rapid response
Enhance virtual training by connecting it to real-world workflows and onsite reinforcement
Support adoption by making the program visible, relatable, and motivating with clear, compelling communication assets including: project branding and digital engagement assets (job aids, visuals, communications)