Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

Speedway Motors Inc.•Lincoln, NE

14h•Remote

About The Position

Speedway Motors is seeking a Customer Experience Auto Technician with expertise in race cars, muscle cars, or hot rods. The ideal candidate is a car enthusiast ("gearhead") who can help customers build unforgettable automotive experiences by diagnosing and solving technical challenges and confidently guiding them toward purchasing the right aftermarket auto parts. This role involves providing support over the phone and via email. The company strongly believes in its core values: One Team, Choose Positivity, People First, You Have a Voice, and Driven to Succeed, which are expected to be embraced daily. The position requires a structured approach to maintain service quality and support team members in meeting rigorous call center expectations. Speedway Motors is the oldest and one of the biggest speed shops in the USA, dedicated to helping millions of car enthusiasts, racers, and gearheads create meaningful experiences.

Requirements

Expertise in the ins and outs of aftermarket auto parts for muscle cars, hot rods, and race cars.
Passion for muscle cars, hot rods, and performance vehicles.
Excellent communication skills.
Strong computer skills, including typing (30 wpm), web navigation, search engines, and essential programs like Outlook.
Dependable attendance, including consistent attendance, punctuality, and being fully prepared to work at your scheduled start time.
Comfort in a role that blends technical expertise with a sales component, able to naturally guide conversations, connect the dots, and help customers move forward with the right purchase for their build.
Customer-focused mindset, able to uncover what a customer truly needs and confidently recommend products that align with their goals, budget, and vision.

Responsibilities

Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.
Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
Assist our product and e-commerce teams to develop and update website content.
Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
Contribute toward the development of training material for fellow techs and sales staff members.
Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.
Attend industry trade shows and events acting as an ambassador for Speedway Motors.
Embrace and live out Speedway Motors core values.
Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
Maintain regular, reliable, and punctual attendance.
Take ownership of assigned responsibilities and follow through on commitments.
Seek opportunities for continuous improvement and professional growth.
Perform other duties as assigned.
Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
Adhere to all company policies, procedures, and safety protocols.