Customer Experience Associate
About The Position
Weis Markets is seeking a Customer Experience Associate who will be responsible for ensuring customer satisfaction through polite and professional service. The company values treating associates with respect, understanding, and appreciation, and fosters teamwork and growth within its communities. Key duties include operating front-end scanning equipment and cash registers, accurately handling transactions, bagging merchandise, and maintaining department sanitation. The role also involves resolving customer concerns, adhering to company policies, and utilizing provided Personal Protected Equipment (PPE). Associates are expected to continuously improve job performance and may assist in other departments as needed.
Requirements
- Completed or working towards a High School Diploma or General Education Degree (GED).
- No prior experience required.
Responsibilities
- Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
- Follows company policies relating to customer check out to increase customer satisfaction.
- Operates front end scanning equipment and cash register.
- Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
- Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Follows all store and legal guidelines regarding sale of tobacco and alcohol.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Responsible for general sanitation in the department.
- Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
- Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors.
- Responsible to continuously improve job performance.
- Responsible for utilization of all company provided Personal Protected Equipment (PPE).
- May also be called upon to assist in other departments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
