Customer Experience Associate

Weis Markets•Callaway, MD

2d•Onsite

About The Position

The Customer Experience Associate is responsible for interacting with customers, operating front-end scanning equipment and cash registers, and ensuring accurate transactions. This includes properly bagging merchandise, collecting appropriate funds, and adhering to security measures and cash drawer accounting procedures. The associate must follow all store and legal guidelines regarding the sale of age-restricted items like tobacco and alcohol. They are also expected to be knowledgeable about weekly ads, marketing promotions, and store layout to assist customers. Maintaining general sanitation in the department, following cleaning schedules, and ensuring work areas meet health and OSHA requirements are also key responsibilities. The role requires cooperation with co-workers and supervisors, continuous improvement of job performance, and the utilization of company-provided Personal Protected Equipment (PPE). Associates may also be required to assist in other departments.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE).
May also be called upon to assist in other departments.

Benefits

Competitive salary
Access to a variety of benefits and resources
Minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
Two supplemental medical plan options, the Advantage and Elite plans
Dental insurance
Vision insurance
Short term disability
Term life and AD&D
Voluntary insurance such as hospital indemnity, critical illness
401(k) retirement savings plans
Scholarship program
Associate discount programs
Auto and home insurance
Employee assistance program
Pet insurance
Purchasing power
Paid time off
Sick pay