Customer Experience Associate

Quicksilver Scientific, Inc • Louisville, CO

25d

About The Position

Join a Science-Driven Company Changing Health at the Cellular Level! At Quicksilver Scientific, we are on a mission to deliver cutting-edge nutraceuticals and detoxification solutions through our advanced formulations and delivery systems. We are seeking a Customer Experience Associate to be the front line of our customer journey-connecting with consumers, practitioners, retail partners, and Sales through meaningful interactions and exceptional service. This position requires a strong scientific aptitude to effectively communicate the value and function of our products. If you thrive in a fast-paced, mission-driven environment where science and service intersect-this is your role.

Requirements

• Scientific background or familiarity with nutraceuticals, functional medicine, or wellness products.
• Passion for learning product benefits and scientific formulations.
• Minimum 2 years of experience in customer service or inside sales.
• Experience handling inbound/outbound customer communications via phone, email, and live chat.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and MS Office, especially Excel.
• Excellent verbal and written communication skills.
• Adaptability to rapidly evolving systems, processes, and priorities.
• Highly organized, detail-oriented, and capable of managing multiple systems and customer types (practitioners and sales representatives)

Nice To Haves

• Bachelor's degree (Science, Business, or Health-related field preferred) or functional nutrition degree
• Experience with ERP platforms and collaboration tools like Slack.

Responsibilities

• Serve as a trusted point of contact through inbound and outbound calls, email, chat, and web communications.
• Deliver an outstanding customer experience by responding with empathy, precision, and product knowledge.
• Serve as the point of contact for outside sales reps assigned to you
• Manage the full order cycle including entry, tracking, returns, and issue resolution with speed and accuracy.
• Maintain thorough documentation of all customer interactions in our CRM platform.
• Provide informed product recommendations by understanding ingredients, delivery systems, and protocols.
• Collaborate cross-functionally with internal teams including Sales, Marketing, Quality, and Fulfillment.
• Continuously contribute to process improvements and share ideas for elevating the customer journey.

Benefits

• Competitive Benefits package including employee paid medical, dental, vision, life and disability insurance, 401(k) with company match, four weeks PTO plus 10 paid holidays, fitness Center Membership, product Discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level