Customer Experience Associate

Weis Markets•Salem Township, PA

1d•Onsite

About The Position

WEIS is a company that values respect, understanding, appreciation, teamwork, and the growth of its associates and communities. The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns, and ensuring customer satisfaction. This role involves operating front-end scanning equipment and cash registers, accurately handling transactions including various payment methods and coupons, and maintaining cash drawer security. Associates must adhere to all store and legal guidelines, stay informed about weekly ads and store layout, and maintain department sanitation according to health and OSHA requirements. The position requires cooperation with co-workers and supervisors, continuous improvement, and the proper utilization of company-provided Personal Protected Equipment (PPE). Associates may also be asked to assist in other departments. Weis Markets is an Equal Opportunity Employer committed to non-discrimination and offers growth and career opportunities for associates at all levels.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE).
May also be called upon to assist in other departments.