Customer Experience Associate - MOCC (83453)

ASPHALT GREEN INC • New York, NY

1d • Onsite

About The Position

The Customer Experience Associate (CXA) at the Major Owens Community Center plays a key role in shaping first impressions and ensuring every visitor feels welcomed, informed, and valued. This position is on-site and hands-on — you’ll be at the heart of it all, managing the operations of the front desk, serving as the information hub for the facility, and helping members and guests navigate everything the community center has to offer. From fitness and wellness programs to youth activities and cultural events, you’ll be the friendly face and trusted resource connecting the community to the incredible opportunities available at MOCC.

Requirements

• Previous experience in customer service, hospitality, or front desk operations.
• Excellent communication, multitasking, and interpersonal skills.
• Strong attention to detail and the ability to stay calm and professional in a busy, fast-paced environment.
• Basic proficiency with Microsoft Office Suite and comfort using customer management software or databases.
• Applicants must reside in Brooklyn to be considered for this role.

Nice To Haves

• Experience in gyms, hotels, or community spaces.
• CPR and First Aid certification.
• Living in Crown Heights or having strong ties to the neighborhood.

Responsibilities

• Serve as the Information Hub: Provide accurate, up-to-date information about fitness center offerings, membership tiers and pricing, programs for adults and youth, and the tenants and partners operating within the community center.
• Front Desk Operations: Oversee daily front desk functions, including check-ins, access control, and member communications, ensuring the lobby runs smoothly and professionally.
• Customer Engagement: Greet every member, guest, and visitor with warmth and professionalism. Handle inquiries in person, over the phone, and via email with efficiency and care.
• Membership Sales & Tours: Aid in the sale of memberships, give tours of the facility to prospective members, and confidently communicate the value and benefits of joining the MOCC community.
• Problem Solving: Proactively and professionally resolve customer questions or concerns, escalating when necessary.
• Administrative Support: Assist with data entry, membership record maintenance, and other administrative duties as assigned.
• Collaboration: Work closely with other departments and staff to ensure a consistent, high-quality customer experience across all areas of the center.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees