Customer Experience Associate
About The Position
Customer Experience Associate Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro! ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines). Your role... The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. The shift for this position is 8am-5pm CT, Monday-Friday
Requirements
- High School diploma or equivalent
- MS Office - Word, Outlook, Access, and strong Excel skills
- Located in the Central time zone to accommodate the needs of clients
- Customer-centric mindset, enjoy providing a service and solving customer problems
- Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
- Team player mentality and commitment to supporting other team members
- Process-focused and detail oriented, committed to accurate documentation
- Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
Responsibilities
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
- Answer questions professionally and assists customers by completing a task or process for them
- Provide exceptional customer service to customers
- Deescalate frustrated customer situations
- Find solutions to provide an exceptional customer experience
Benefits
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
