Customer Experience Associate

Weis Markets•Bethlehem, PA

1d•Onsite

About The Position

Weis Markets is seeking a Customer Experience Associate for its location at 2425 Schoenersville Road. The company prides itself on treating associates with respect, understanding, and appreciation, fostering teamwork, and promoting the growth of its associates and communities. The Customer Experience Associate is responsible for greeting customers, resolving concerns, operating front-end scanning equipment and cash registers, and ensuring accurate transactions including handling various payment methods and coupons. This role also involves maintaining security measures, adhering to legal guidelines for sales (tobacco and alcohol), staying informed about weekly ads and store layout, and ensuring department sanitation. Weis Markets is committed to Equal Employment Opportunity and non-discrimination, believing in the growth and career opportunities for its associates at all stages of life.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.