Customer Experience Associate

Weis Markets•Dallas, PA

2d•Onsite

About The Position

Weis Markets is seeking a Customer Experience Associate for its location at 2525 Memorial Highway. The company prides itself on treating associates with respect, understanding, and appreciation, fostering teamwork, and promoting the growth of its employees and communities. The primary responsibility of this role is to ensure customer satisfaction by greeting customers, addressing their questions, and resolving concerns in a polite and professional manner. Key duties include operating front-end scanning equipment and cash registers, accurately processing transactions, bagging merchandise, and adhering to cash handling and security procedures. Associates must also follow legal guidelines for the sale of age-restricted products, stay informed about weekly promotions and store layout, and maintain department sanitation according to health and OSHA requirements. The position requires cooperation with co-workers and supervisors, a commitment to continuous job performance improvement, and the proper use of company-provided Personal Protected Equipment (PPE). The company emphasizes talent development and offers career opportunities for individuals at all stages of their professional journey.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.