Part-Time Seasonal Customer Experience Associate

The Honesdale National Bank•Salem Township, PA

21h

About The Position

As a Customer Experience Associate, you’ll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You’ll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.

Requirements

Exceptional customer service skills
Strong verbal and written communication
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Team-oriented with the ability to work independently
Commitment to confidentiality and ethical standards
Strong keyboarding, PC, and telephone skills
Valid driver’s license with a clean driving record
High school diploma or equivalent

Nice To Haves

Prior experience in a customer-facing banking role desired
Previous cash handling and customer service experience preferred

Responsibilities

Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency
Handle cashier’s checks, money orders, certified checks, credit card payments, and cash advances
Provide access to safe deposit boxes (if available) and assist with related documentation
Balance cash drawer and ATM as needed; maintain control and security of cash
Open and record night deposit bags; prepare currency orders
Greet and assist lobby customers, directing them appropriately
Deliver prompt, courteous, and solution-oriented service to all customers
Proactively resolve customer concerns and escalate complex issues as needed
Answer incoming calls and provide support in alignment with Customer Service Standards
Assist customers with account reconciliation and check orders
Identify and report potential fraud or suspicious activity
Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log
Ensure adherence to all bank policies, procedures, and regulatory requirements
Use procedural manual as a daily resource
Advise customers on bank products and services; identify cross-sell opportunities
Support marketing initiatives and participate in community events to enhance visibility and business development
Recommend process enhancements to improve efficiency, accuracy, or customer experience
Take initiative in learning new systems, procedures, and service strategies
Assume additional responsibilities as assigned by leadership
Other duties as assigned