Seasonal Customer Experience Specialist

Galileo Learning • Oakland, CA

23h • $18 - $21 • Remote

About The Position

ABOUT THE JOB Reporting to the Director of Revenue, the Customer Experience Specialist holds a critical role within our Customer Support team at Galileo Learning. This role is essential in delivering top-notch service across both direct enrollments and our third-party partnerships. You’ll work alongside a team of dedicated relationship-builders who are passionate about Galileo’s mission and programs, delivering an outstanding experience for camper families with a focus on empathy, accuracy, and a customer-first mindset.

Requirements

• Experienced in a customer service or data entry role (1-2 years preferred).
• Detail-oriented with a professional, enthusiastic, and warm presence, along with an empathetic approach to customer interactions.
• Competitive, self-motivated, and able to work both independently and collaboratively, with a willingness to go the extra mile.
• Comfortable working in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset.

Nice To Haves

• Bilingual in Spanish (a plus, but not required).

Responsibilities

• Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients by sharing compelling narratives and identifying opportunities for additional camp weeks and services.
• Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts and support the Galileo scholarship program, contributing to the review and awarding of applications.
• Demonstrate adaptability with new technologies and proficiency with basic office tech (Slack, Google Suite, CRMs).
• Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service and ensuring 100% accuracy and prompt response times.
• Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards, resolving inquiries with empathy, and building lasting relationships.
• Accurately process a high volume of enrollments, ensuring meticulous attention to detail, and monitor availability on partnership platforms through weekly audits to uphold enrollment accuracy.
• Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations, ensuring exceptional customer service through clear communication and streamlined processes.
• Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements while developing expertise in various business areas tailored to your skills.

Benefits

• Paid sick leave is accrued at a rate of one hour per every thirty hours worked. Accrual begins on the first day of employment. Paid sick leave may be used beginning on the 90th day of employment.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• 10% Friends and Family Discount for Galileo Camps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed