Customer Experience Associate (55576)

ATS FAMILY•Marietta, GA

About The Position

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services. The Role: The Customer Experience Associate communicates and builds relationships with customers to identify and meet their service needs. This role manages a high volume of customer emails and phone calls, using excellent communication skills to identify customer needs and present tailored solutions.

Requirements

0 to 2 years of customer service experience
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and responsibilities, prioritizing and managing time effectively
Excellent organization and time management capabilities
Ability to work independently and as part of a team
High School diploma or equivalent required
U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Nice To Haves

Experience in sales support or sales project management preferred
Experience working with Microsoft Dynamics or similar CRM preferred

Responsibilities

Seamlessly interact with both internal and external customers via phone and email throughout the day, utilizing exceptional communication skills to foster meaningful relationships.
Cultivate relationships with customers, creating a foundation for repeat business and referrals, driven by your commitment to customer satisfaction.
Utilize excellent verbal and written communication skills to clearly convey ideas, build rapport, and close opportunities.
Schedule and participate in Teams meetings with customers and technical team members, leveraging a collaborative spirit to enhance customer satisfaction.
Manage a high volume of customer emails and phone calls.
Uncover customer needs and expertly present tailored solutions using our comprehensive range of services to address their unique needs.
Collaborate with customers and internal teams to compile data efficiently and articulate precise quote details into quote documents, ensuring accuracy and customization tailored to customer needs.
Meet tight deadlines with a rapid 24-hour turnaround time for quote delivery when appropriate.
Maintain an organized and up-to-date prospect database and quote details, streamlining processes and ensuring efficient lead tracking and quote conversion.
Other duties as assigned.