Customer Experience Associate

Weis Markets•Callaway, MD

1d•Onsite

About The Position

Weis Markets is looking for a Customer Experience Associate who is passionate about teamwork and the growth of its associates and communities. The company emphasizes treating associates with respect, understanding, and appreciation. This role involves ensuring customer satisfaction through efficient checkout procedures, accurate transactions, and polite customer service. Associates are expected to maintain a clean work environment, cooperate with co-workers and supervisors, and continuously improve job performance. Weis Markets is a family company known for talent development and provides growth and career opportunities at all stages of life, fostering creativity and insight to help the company and communities grow.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

Benefits

Competitive salary
Access to a variety of benefits and resources
Minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
Two supplemental medical plan options, the Advantage and Elite plans
Dental insurance
Vision insurance
Short term disability
Term life and AD&D insurance
Voluntary insurance such as hospital indemnity, critical illness
401(k) retirement savings plans
Scholarship program
Associate discount programs
Auto and home insurance
Employee assistance program
Pet insurance
Purchasing power
Paid time off
Sick pay