Customer Experience Associate

Quince

12h • $21 - $21 • Remote

About The Position

Customer Experience Specialist Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

Requirements

• High School diploma or GED
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
• Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Benefits

• $21/hour starting, $22/hour after 90 days
• Up to $1,000/month performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Medical, dental, vision, life, disability, 401(k), and more
• Referral bonuses of up to $1,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees