Customer Experience Associate III
About The Position
The Customer Service Associate III is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received. Support a Provider-facing web app Deliver provider-centric service and initial contact resolution Maintain up to date support knowledge through offered training Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.
Requirements
- High School diploma or GED
- 3+ years of experience in healthcare (Medical Background Required)
- Understand provider workflows
- Familiarity with Medicaid PA/PreCert processes
- Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.
Responsibilities
- Handling inbound calls and emails from Medicaid Providers and Staff
- Delivering exceptional customer service
- Answering calls in a timely manner
- Supporting a Provider-facing web app
- Delivering provider-centric service and initial contact resolution
- Maintaining up to date support knowledge through offered training
- Providing clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.
Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
