Customer Experience Associate (Hardlines)

Army and Air Force Exchange Service•Fort Polk, LA

31d

About The Position

As a Customer Experience Associate in Furniture/Large Appliances, you will help customers discover new, innovative products and make shopping for furniture and large appliance fun and informative. As a Furniture/Large Appliances team member, your expertise will educate and excite customers. You'll know which products will meet customer's needs and stay up to date on the furniture/large appliance trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Furniture/Large Appliances at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Furniture/Large Appliances area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Requirements

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Responsibilities

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the Furniture/Large Appliances area to let them know you'll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation