CUSTOMER EXPERIENCE ANALYST

Compass Group•Charlotte, NC

About The Position

The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.

Requirements

Bachelor’s degree or equivalent work experience required.
2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.
Effective written & verbal communication skills
Project Management skills / experience
Detail-oriented and analytical problem-solving skills.
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.

Nice To Haves

Distribution and/or Foodservice experience

Responsibilities

Supports and prepares key business analysis to assist decision making processes.
Prepare ad hoc financial analysis and special projects to support continued growth of business.
Utilize support tools to identify opportunities to increase program participation.
Facilitate cross functional activities to help ensure customer satisfaction and program growth.
Leverages a good understanding of broader company services and offerings.
Participate in internal activities and initiatives designed to improve the customer experience.
Works with external customers to resolve day-to-day issues and direct them to appropriate resources.
Uses communication skills to deliver high quality service to assigned channel customer base.
Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.