Customer Experience Analyst

Harbinger Motors Inc.•Garden Grove, CA

4d•$70,000 - $90,000

About The Position

The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health. This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams.

Requirements

2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
Strong analytical and organizational skills with attention to detail.
Comfortable working with data, trackers, and reporting tools.
Clear written and verbal communication skills.

Nice To Haves

Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
Familiarity with CX tools, CRM systems, or survey platforms.
Experience supporting cross-functional operational initiatives.

Responsibilities

Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through.
Coordinate with internal teams and dealers to collect required forms, data, and feedback.
Administer VOC programs (e.g., surveys, feedback collection, dealer inputs).
Analyze customer feedback, service data, and delivery metrics to identify trends and issues.
Produce regular CX reports and dashboards for internal stakeholders.
Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates.
Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager.
Support continuous improvement efforts through data, insights, and execution support.
Maintain CX-related documentation, playbooks, and reference materials.
Support training and onboarding efforts by ensuring materials are current and accessible.