Customer Experience Analyst II
About The Position
The Customer Experience Analyst II will be responsible for defining and implementing customer service analytics and driving related training and operational improvement. Works with Customer Experience leaders to plan and coordinate transformation and improvement of the Customer Experience department and achieve business objectives. This position will serve our Rheem Parts Division, located in Randleman, NC. At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day. Our Behavior Based Values set us apart: Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
Responsibilities
- defining and implementing customer service analytics
- driving related training and operational improvement
- plan and coordinate transformation and improvement of the Customer Experience department
- achieve business objectives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
