Product Analyst II - Experience
About The Position
PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. THE ROLE: The Product Analyst monitors workflow health, analyzes product performance, and provides operational support that enables Product Managers to make data-driven decisions. This role plays a key part in ensuring product stability, understanding user behavior, and supporting cross-functional teams through issue triage, insights, and reporting.
Requirements
- Bachelors degree (or equivalent) and 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Strong organizational and project-management capabilities, including the ability to coordinate issue triage, tracking, and cross-team workflows.
- Excellent problem-solving and attention-to-detail capabilities.
- Ability to clearly document workflows, gaps, and technical/functional issues.
- Strong communicator who can collaborate across product, engineering, UX, and support functions.
- Familiarity with APIs, system logs, and integration patterns (e.g., embedded/iFrame flows).
- Ability to support technical conversations related to workflow routing, configuration, and access logic.
Nice To Haves
- Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus.
- Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred.
- Experience with data tools (e.g., BI dashboards, SQL basics, product analytics tools) is a plus.
Responsibilities
- Track workflow performance, product adoption, usage trends, and overall experience health.
- Identify workflow gaps, inefficiencies, and improvement opportunities in partnership with Product Manager.
- Maintain dashboards and operational reporting that guide product decisions.
- Lead triage for user-facing issues, collaborating with Support, Engineering, and QA on prioritization.
- Identify patterns in escalations and recommend solutions to improve reliability and reduce support volume.
- Validate fixes, enhancements, and release outcomes.
- Analyze product analytics, customer behavior, and workflow performance metrics.
- Provide insights that guide incremental improvements and short-term prioritization.
- Support A/B testing and post-release evaluation.
- Assist with refinement of user stories, acceptance criteria, and product documentation.
- Prepare internal communications, release notes, and enablement materials.
- Collaborate with PMs, UX, and Engineering to ensure high-quality delivery.
- Work with Account Management, Support and Implementation teams to analyze customer-reported issues.
- Engage with configuration and onboarding teams when workflows are impacted by environment-specific setup.
- Serve as a reliable liaison between Product and operational teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
