Customer Experience Agent

Ramp•New York, NY

96d•$48,000 - $70,000

About The Position

Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers. We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction. Here, ownership means more than answering calls; it’s about driving customer issues forward until they’re resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks. Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and we’re looking for people who are excited to grow alongside that change. The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results. If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.

Requirements

Comfort and confidence on the phone as your primary support channel
Ability to work evenings, weekends, and some holidays
Strong customer focus with empathy under pressure
Excellent verbal and written communication
Ability to quickly learn Ramp’s platform and apply product knowledge
Strong analytical and problem-solving skills
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Comfort working toward performance metrics in a results-driven role

Nice To Haves

Familiarity with AI-powered tools or workflow automation in customer support
Comfort working in a high-growth or startup environment where processes evolve quickly
Experience with Zendesk or other customer support platforms

Responsibilities

Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale