Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
About The Position
MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It’s not just a catchy phrase. It’s the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.
Responsibilities
- supporting residential customers with billing
- supporting residential customers with service orders
- supporting residential customers with credit inquiries
- supporting residential customers with emergency situations
- dispatch our front-line crews
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
