Abeka Customer Experience (Part Time/Remote)

Pensacola Christian College

1d•$16•Remote

About The Position

Abeka Customer Experience (Part Time/Remote) The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits. Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position. We are looking for qualified individuals who are “Dedicated to Excellence, Committed to Service”. Employee Services hires for Pensacola Christian Academy, Pensacola Christian College, and Abeka, all of which are experiencing tremendous growth. Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students. Since then, the Lord has blessed us in many ways. From its inception, we have been dedicated to excellence as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God. We are also committed to service as we reflect the name of Christ to the students whom we minister to daily and to families around the world. Are you interested in becoming a part of a vibrant ministry that is devoted to furthering the cause of Christ? If so, we would love to have you join us. Apply Now!

Requirements

Education: HS
Experience: 1+ years in team collaboration
Communication
Deadline Management
Detail-Oriented
Microsoft Applications
Multitasking
Prioritization
Quick Thinking
Working Independently
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge.
Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.

Nice To Haves

Preferred Education: College Degree
Preferred Experience: 3+ years in customer service

Responsibilities

Receive Customer Inquiries Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.
Resolve Customer Issues Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.
Provide Product Information and Support Explain product features, benefits, usage instructions, and address customer concerns about product functionality.
Maintain Accurate Customer Records Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system.