Customer Experience Agent – Online Marketplace & Live Shopping (Must Live In AZ)
About The Position
Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we’re passionate about enabling anyone to turn their passion into a business. Role Overview As a Customer Experience Agent, you’ll be the first point of contact for customers with questions or issues on the platform. You’ll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you’ll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.
Requirements
- Eager to launch a career in a fast-paced, innovative environment.
- Willing to learn new systems and tools (Zendesk, Kustomer, Intercom, etc.).
- Strong customer-first mentality and proactive problem-solving skills.
- Weekend availability required.
- Interest in ecommerce and marketplace operations.
Nice To Haves
- Bachelor’s degree or college experience preferred.
Benefits
- Generous holiday and time off policy.
- Health insurance options (medical, dental, vision).
- Work-from-home support and home office setup allowance.
- Monthly allowances for cell phone, internet, wellness, and platform usage.
- Annual childcare allowance and lifetime family planning benefit.
- Retirement plans (401k with employer match up to 4% of base salary).
- Paid parental leave (16 weeks) and gradual return to work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
