Customer Experience Agent

TEKsystems•Phoenix, AZ

1d•$49,920 - $60,008•Hybrid

About The Position

As a Customer Experience (CX) Agent, you’ll support customers primarily through email via Zendesk, maintaining high-quality communication while resolving inquiries related to transactions, account assistance, and general platform support. You’ll typically manage a daily queue of 50–80 tickets and collaborate with peers on more complex cases. This position offers exposure to: Modern CX tools and systems Fast-paced tech startup operations Cross-functional teamwork Structured processes and SOP-driven troubleshooting Professional writing and communication techniques

Requirements

Strong written communication skills
Ability to learn new systems quickly
Comfort navigating digital tools and web-based platforms
Attention to detail and accuracy
A calm, empathetic approach to problem-solving
Adaptability in a fast-moving environment

Responsibilities

Respond to customer inquiries through email with clarity, professionalism, and empathy
Manage a high-volume ticket queue while maintaining accuracy and timely responses
Follow established SOPs to ensure consistent and high-quality service
Collaborate with teammates and leads on escalations or other complex issues
Participate in quarterly shift bidding and contribute to team updates
Identify patterns or process gaps and suggest improvements
Maintain detailed, consistent documentation in Zendesk

Benefits

Medical, Dental, Vision, Retirement
Up to $20,000 in family planning support + $5,000 dependent care
$1,000 home office stipend
$500 monthly wellness stipend
$150 Wi-Fi/phone reimbursement
$150 monthly platform credit
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave (16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.)