Customer Experience Agent

Ride Aventon • Brea, CA

9d • $22 - $22

About The Position

The Customer Experience Agent at Aventon works to make customers’ and potential customers' experience a greatl one so they will come back time and time again for the reliability of the staff as well as the products. As one of the “faces” of the company, you are passionate about the customer experience and strive to give world class service. You believe in the Aventon brand and have an interest in learning about our bikes. You can de-escalate situations with tact and professionalism and maintain composure in tough situations. You focus on continuous improvement and professional growth. You are a team player and strong communicator.

Requirements

• Demonstrated experience in contact center or retail customer service environment
• Excellent written communication skills with attention to detail (spelling, grammar) is required
• Internet-savvy and comfortable with office applications (Mac, word processor, spreadsheet, web browsers, mobile devices); prior experience with Zendesk is highly preferred
• Demonstrated follow-through, "can do" attitude, and problem-solving skills

Nice To Haves

• Experience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport, is highly preferred
• Internet-savvy and comfortable with office applications (Mac, word processor, spreadsheet, web browsers, mobile devices); prior experience with Zendesk is highly preferred

Responsibilities

• Learning our product line strengths, benefits, and be prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as for some product support questions.
• Providing a delightful, exceptional customer experience while handling inquiries from our customers via email, aligned with our core value to be people centric in everything we do
• Evaluating, processing, and releasing orders related to customer inquiries
• Using knowledge of order workflows and products to assist customers accurately and timely
• Contributing to our content library by reporting questions and fixes not already documented
• Bringing feedback from our customers to our leadership team

Benefits

• Medical, Vision and Dental, Life Benefits
• Life & Supplement Life
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity!
• Employee Discounts on Bikes and Accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees