Customer Experience Agent

Cleveland Brothers Equipment Co•Murrysville, PA

About The Position

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team and enhance our reputation by professionally handling incoming calls and consistently delivering excellent customer service to everyone who engages in our services. Maintain integrity and increase the quality of all customer data. Enhance Cleveland Brothers' reputation by correctly handling incoming calls and providing excellent customer service to all who engage in our services.

Requirements

Prior Customer Service preferred
Customer focused, results & detail oriented
Excellent listening skills and the ability to ask probing questions
Must conduct oneself in a professional manner and maintain professional appearance
Basic/intermediate computer/data entry skills
High School Diploma
Strong oral and written communication skills

Nice To Haves

Knowledge of the construction and/or power systems industries/products a plus

Responsibilities

Field incoming calls by obtaining callers' information and correctly directing caller to the appropriate party
Ensure the customer is well served by practicing customer service approach including:
Warm transferring calls
Avoiding voicemail if possible
Fulfilling customer's need by supplying information when appropriate
Correctly log calls, ensuring that meaningful reporting is possible
Provide feedback and communication to team on ongoing basis to improve offerings and ensure coverage
Where customer-facing, greet walk-in customers, vendors, or associates and inquire about their visit to provide information or direct to appropriate individual or location.
Other duties as required

Benefits

Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability – Cleveland Brothers has been around for 78 Experience tremendous job security in an essential role with an organization that is around for the long haul.

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