Customer Experience Agent (Bilingual-Spanish)
About The Position
This is an amazing opportunity to be a part of one of the fastest growing fin-tech companies in Orange County. Your day at PatientFi is filled with a range of focused support and service tasks. Whether you’re helping customers get started with their application or supporting existing enterprise accounts, you’re ready to share knowledge and provide exceptional assistance. You will be a crucial part of PatientFi's overall success by being the direct link between medical practices, their patients, and PatientFi. At PatientFi, we believe that everyone deserves to afford the medical procedures and treatments they want. Joining PatientFi is an exciting career choice with vast opportunity where you’ll join a talented, energetic (and fun) team working towards a greater mission to bring affordability to elective healthcare.
Requirements
- Strong customer service skills
- Professional proficiency in Spanish required (ability to communicate with Spanish-speaking clients)
- Comfortable working in a fast-paced start-up environment
- Proficient in the Google Suite of applications
- Experience in Zendesk (Preferred)
- College degree or relevant work experience
- Speak English Fluently; Spanish speaker desired
- Customer Service: 1 year (Preferred)
Nice To Haves
- Experience in Zendesk (Preferred)
- Customer Service: 1 year (Preferred)
Responsibilities
- Support new applicants and answer all questions regarding PatientFi
- Support medical providers and their teams
- Respond to patient borrower questions through phone, live chat, and email
- Maintains customer records by updating account information
- Address borrower complaints and disputes with empathy and professionalism, working to resolve issues efficiently while maintaining a high standard of customer satisfaction.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Benefits
- Base salary range: $57,000.00 - $60,000.00
- Medical, dental, and vision premiums covered at 80% for employees and dependents
- Unlimited PTO
- 401(k)
- Parental leave
- AD&D policy provided at no cost to employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
