Customer Experience Accounts Receivable Supervisor

Airgas • Kennesaw, GA

6d • Onsite

About The Position

The Customer Experience Accounts Receivable Supervisor at Airgas USA, LLC is responsible for leading a team that manages accounts receivable activities, ensuring efficient cash flow and outstanding customer service. This role focuses on resolving complex billing and payment issues, maintaining positive customer relationships, and optimizing collection processes. Supervise, mentor, and train a team of Accounts Receivable Specialists, fostering a customer-centric and results-oriented environment. Oversee the daily operations of the accounts receivable department, including cash application, invoice processing, and collection efforts for a large customer base. Act as an escalation point for complex customer inquiries, disputes, and payment issues, providing timely and effective resolutions. Collaborate with sales, operations, and finance teams to identify and resolve root causes of payment discrepancies and improve the overall customer experience. Monitor key performance indicators (KPIs) for accounts receivable, such as DSO (Days Sales Outstanding) and aging reports, and implement strategies for continuous improvement. Develop and implement best practices for collection strategies, dispute resolution, and customer communication to minimize bad debt and maximize cash flow. Ensure compliance with company policies, procedures, and relevant financial regulations. Conduct regular team meetings, performance reviews, and provide constructive feedback to team members. Prepare and present reports on accounts receivable performance to management. Identify opportunities for process automation and efficiency gains within the accounts receivable function.

Requirements

• High school diploma or equivalent
• Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.
• Proven track record of managing and motivating a team in a fast-paced environment.
• Strong understanding of accounts receivable principles, collection techniques, and credit management.
• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Nice To Haves

• Previous manufacturing experience a plus

Responsibilities

• Supervise, mentor, and train a team of Accounts Receivable Specialists, fostering a customer-centric and results-oriented environment.
• Oversee the daily operations of the accounts receivable department, including cash application, invoice processing, and collection efforts for a large customer base.
• Act as an escalation point for complex customer inquiries, disputes, and payment issues, providing timely and effective resolutions.
• Collaborate with sales, operations, and finance teams to identify and resolve root causes of payment discrepancies and improve the overall customer experience.
• Monitor key performance indicators (KPIs) for accounts receivable, such as DSO (Days Sales Outstanding) and aging reports, and implement strategies for continuous improvement.
• Develop and implement best practices for collection strategies, dispute resolution, and customer communication to minimize bad debt and maximize cash flow.
• Ensure compliance with company policies, procedures, and relevant financial regulations.
• Conduct regular team meetings, performance reviews, and provide constructive feedback to team members.
• Prepare and present reports on accounts receivable performance to management.
• Identify opportunities for process automation and efficiency gains within the accounts receivable function.

Benefits

• medical, dental, and vision plans
• vacation, sick time, floating holidays, and paid holidays for full-time employees
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees’ dependents
• Airgas Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees