Customer Event Program Manager

Adobe • Lehi, UT

2d

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Event Program Manager is responsible for planning, tracking, communication, and execution of key initiatives for both internal and external audiences across Adobe products. This role is integral in properly aligning customer requirements with Adobe capabilities during high profile / high need engagements. The Program Manager will also be responsible for creation and maintenance of repeatable program methodologies that can be applied to a broad range of interconnected products, with a direct impact on Adobe customer success.

Requirements

• Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way, capable of engaging people at all levels within the organization.
• Project, Program and Product experience.
• 8+ years of project management experience, driving large-scale company-wide initiatives requiring teamwork across a broad set of partners and participants.
• Strong discovery & documentation habits and skills.
• History of being a self-starter, resourceful, and able to prioritize in a fast-paced globally diverse environment with multiple objectives.
• Proficiency in Agile methodologies, Wiki, Jira, SharePoint, Workfront, and MS Office tools preferred.
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve
• Exceptional program management skills (PMP or similar certification a plus) with experience designing processes, driving adoption and leading organizational change
• BS or equivalent experience

Nice To Haves

• Power BI and ServiceNow proficiency is a plus

Responsibilities

• Lead Event Program execution, providing a unified “One Adobe” experience for high profile customer engagements.
• Lead and collaborate with cross-functional teams within engineering, product, partner sales, Service Management, etc., across Adobe’s landscape of Dynamic (Business) Experience, Creative and Sign solutions.
• Evangelize program solutions across the organize, while listening, understanding and championing strategic change.
• Orchestrate communication to provide clear project transparency.
• Handle program risks, develop mitigation plans, and raise critical issues to leadership for timely resolution.
• Ensure the use of standard methodologies, application of lessons learned and ensure a positive, collaborative work environment for the team.
• Responsible for ongoing client happiness throughout the organization and beyond, managing relationships with individuals, teams and senior leadership, setting expectations, owning communication and facilitating critical issues. This requires the ability to develop relationships with, and ensure the appropriate participation of, key client participants and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees