Customer Equipment Care Manager

RIVER CITY EQUIPMENT RENTAL & SALES INC•Franklin, TN

16d•Onsite

About The Position

Empower Rental Group is hiring a Customer Equipment Care Manager! Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are hiring a CEC Manager for our Operations team to lead our CEC vertical! The CEC Manager is an operations leader responsible for driving operational strategy and execution across three critical areas of the general rental business: equipment servicing, site solutions, and re-rent operations. This role is instrumental in creating an additional revenue stream, optimizing asset readiness, expanding field solutions offerings, and managing strategic vendor relationships. The CEC Manager will lead cross-functional teams to improve operational efficiency, enhance customer satisfaction, and drive profitability across the CEC vertical.

Requirements

Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Ability to drive continuous improvement in operations
Ability to manage and develop effectively a team of managers or business units across various domains.
Excellent leadership skills.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced environment with multiple demands, shifting priorities, ambiguity, and rapid change.
Five or more years of experience working in rental operations or a comparable business environment in a medium-to-large organizational and/or functional business unit.
Supervisory or management experience in the industry is required.

Nice To Haves

Bachelor’s degree in Business Management with experience in construction or industrial services is preferred.

Responsibilities

Develop and implement the strategic roadmap for the EMP vertical, ensuring alignment with corporate goals and customer expectations.
Integrate equipment servicing, site solutions, and re-rent functions into a cohesive operational model.
Establish performance metrics and reporting tools to monitor efficiency, service quality, and financial performance.
Oversee maintenance operations to ensure equipment availability, reliability, and compliance with all safety and DOT standards.
Implement preventive maintenance programs and optimize repair turnaround times to support the Customer’s fleet operations.
Standardize service procedures and lead continuous improvement initiatives across locations.
Lead the execution and expansion of site solution offerings such as fencing, sanitation, lighting, water delivery, and other project-based services.
Evaluate new service opportunities and manage vendor partnerships to support scalable growth in site services.
Ensure timely deployment and retrieval of solutions with a strong focus on customer satisfaction and operational efficiency.
Direct the sourcing, negotiation, and management of third-party equipment rentals to meet customer demand and fill fleet gaps.
Manage supplier performance, cost controls, and contractual compliance.
Maintain accurate records and reporting for re-rent inventory and financial impact.
Manage and develop a high-performing team of specialists across the EMP domains.
Foster a culture of safety, accountability, innovation, and results.
Collaborate with HR on staffing, training, and succession planning initiatives.
Own the EMP vertical’s P&L, budgeting, and forecasting responsibilities.
Track key operational and financial indicators to identify improvement opportunities and drive strategic decisions.
Partner with finance, procurement, and branch leadership to optimize resource allocation and cost-efficiency.
Perform other related duties as assigned.