Customer Engineering Representative I (CER I)

Tampa Electric Company•Brandon, FL

About The Position

The Customer Engineering Representative I (CER I) serves as the primary technical interface for customers initiating residential and commercial electrical construction projects. This role requires significant time on the phone with customers, contractors, developers, architects, engineers, and external agencies to collect technical information, validate service requirements, and resolve construction‑related inquiries. In addition to high‑volume phone interaction, the CER I performs detailed technical analysis of construction documentation, interprets SESR requirements, creates Work Requests (WRs), and coordinates engineering, operations, and design inputs across multiple internal systems. The CER I ensures all requests are processed accurately within TEC’s engineering standards, operational procedures, and regulatory requirements.

Requirements

High School Diploma or equivalent
Minimum 3 years in a customer service or engineering construction environment
Working knowledge of CRM systems and proficiency with Microsoft Office tools
Ability to interpret and apply SESR, service manuals, and technical guidelines
Foundational understanding of electrical service design, construction types, and load requirements
Ability to read and understand basic engineering documents and site plans
Strong analytical skills for reviewing customer data, drawings, and system information
Ability to navigate and utilize mapping and research tools (e.g., GIS, aerial imagery)
Ability to independently manage moderately complex technical assignments
Strong communication skills for interacting with engineering firms, architects, contractors, government officials, and internal stakeholders

Nice To Haves

Experience in the electric utility industry
Proficiency in interpreting architectural, civil, electrical, and mechanical drawings
Experience with CAD or similar drafting/plan‑review systems
Understanding of rate structures as they relate to construction service requests and billing
Working knowledge of: SESR (Standard Electrical Service Requirements) WorkPro Maxviewer & Finesse GIS / PCAD Google Earth FTP environments and service alert systems
Ability to evaluate service loads, voltage classifications, transformer sizing, and construction types (new, existing, renovation)
Experience reviewing markups, fault current data, and related electrical technical parameters
Ability to support Project Managers through: Pre‑construction meeting coordination Providing transformer load data Processing project-specific Technical Master Data Acting as backup contact for One Source Experience processing government release documentation

Responsibilities

Receive and process new construction requests through phone, email, and the TEC Construction Center, ensuring proper service order setup using SESR guidelines, GT Connect, GIS, Google Earth, and related systems.
Analyze customer-provided documentation including civil, electrical, architectural, and site drawings to identify service points, equipment placements, and conflicts with third‑party utilities (water, sewer, telecom, cable, stormwater).
Create detailed Work Requests and route projects appropriately to Project Managers or service areas based on project scope, SESR requirements, and system data.
Process technical requests such as temporary power installations, overhead/underground service configurations, tree trimming and lighting needs, traffic signal coordination, and arc flash study inputs.
Evaluate service load information and ensure technical accuracy for voltage (single‑ and three‑phase), amperage, conductor sizing, and service classifications.
Review and interpret panel schedules, riser diagrams, transformer locations, primary/secondary circuits, and utility equipment shown on customer drawings.
Identify discrepancies between customer applications and submitted prints; request corrections or clarifications as needed to avoid design errors or construction delays.
Create and maintain Business Partner (BP) accounts and process mass move‑in data to support service activation workflows and accurate billing.
Support digital platform enhancements and integration efforts for TEC’s New Construction Digital Portal and other modernization initiatives.
Provide technical validation for Work Request exception reporting, ensuring accurate Capital and O&M financial coding.
Support compliance with TEC tariffs, including tracking and removal of temporary construction services within required timeframes.
Participate in storm response operations with responsibilities that may include emergency intake, logistics coordination, or field deployment support.