CER III (THD Orders)

Andersen Corporation

1d • $25 - $45

About The Position

The Customer Experience (CX) Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the entire CX team. This opportunity will involve a mix of onsite and digital training.

Requirements

• High School diploma or equivalent plus 3-years work experience to include training and processing work.
• Advanced written, verbal, phone communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Advanced computer skills; including Microsoft Suite.

Nice To Haves

• Andersen product knowledge.

Responsibilities

• Communicate with customers using multiple workflows (i.e., phones, quotes, orders).
• Handles complex customer issues/exceptions, weights options and alternatives. Is effective in situations where information or standards are unclear.
• Identify, respond and resolve customer inquiries independently and handle escalated requests. Handles exceptions that are unique and require one-time solutions.
• Understands and suggests broader implications across multiple teams for continuous improvement opportunities.
• Understands CX supply chain from quote to order.
• Positive, professional, empathetic, customer-focused, inclusive and solutions-oriented. Living the Andersen Team values consistently.
• Supports teams through coaching and mentoring. Provides objective input to supervisor on employee work performance.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED