Customer Engineer

Tulip Interfaces • Somerville, MA

5d • $80,000 - $105,000 • Hybrid

About The Position

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip , the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. As a Customer Solutions Engineer at Tulip, you will understand customer needs, lead solution development, manage enterprise-level projects, and collaborate with customers/partners on implementation. Our SOLVE team is responsible for providing technical support, building relationships, improving internal processes, and serving as the customer's voice to Product and technical teams. About You: You understand the operations environment in the manufacturing industry, and have ideas on how to improve it. You are genuine, humble, and curious You are process oriented and know how to take on and lead a large project You are comfortable handling customer stakeholders from the shop floor to the C-suite You know the challenges of day to day manufacturing operations, and you believe there is a better way You are comfortable managing high visibility projects and interacting C-suite executives from F500 companies You want to contribute to the revolution and build something big. You’re an entrepreneur at heart. You’re flexible and can thrive in environments that don’t have defined processes, and you’re excited to help build. You have a heart for customers and partners, and you love to listen and learn from them. You understand the value and the ups-and-downs of building something. You have experience working in a startup environment or at a minimum are ready to take the plunge.

Requirements

• 3-5+ years of manufacturing industry experience, experience in project management, manufacturing or process engineering preferred
• Operations Technology (MES, ERP) background is a plus; at a min you know some SQL and have some basic coding experience
• Strong project management, organization, and communication skills, oral and written
• Ability to think creatively and strategically
• A demonstrated dedication to considering things from the customer’s perspective
• Aptitude to learn fast and a demonstrated ability to lead by example
• BS Degree: Engineering, or similar

Responsibilities

• Partner with our customers to understand their challenges, goals for Tulip, and lead solution development for customer-specific processes
• Manage and execute enterprise-level customer projects using Tulip
• Work side by side with customers and partners to develop and implement Tulip solutions
• Provide ongoing customer technical support and build and maintain relationships
• Contribute to internal process building, improvement, and collaboration
• Represent voice of customer to Product and technical teams internally

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees