Customer Engineer

First American Payments Systems•Carrollton, TX

12d

About The Position

The Customer Engineer position is responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user’s electronic and hardware systems. The focus of the position is to perform the day to day functions of machine repair and maintenance including troubleshooting. Respond to operator placed service calls and perform day to day troubleshooting, repair and maintenance for equipment which mainly include but is not limited to mail handling, sorting, opening and document scanning equipment from manufacturers such as OPEX, NCR, and IBML. Support operators , leads and managers to determine equipment issues and implement emergency repairs of equipment in a timely manner. Complete and document all scheduled maintenance of equipment as required. Manage inventory of spare parts. Repair and rebuild sub-assemblies of equipment components such as shaft, belt, feeder, and electrical assemblies.

Requirements

Must be 18 years of age or older

Nice To Haves

High School/GED
Mechanical aptitude
Excellent communication skills both verbal and written
Strong computer and server skills with basic networking knowledge

Responsibilities

emergency repair
on-going maintenance
troubleshooting
machine repair and maintenance
Respond to operator placed service calls
day to day troubleshooting, repair and maintenance for equipment which mainly include but is not limited to mail handling, sorting, opening and document scanning equipment from manufacturers such as OPEX, NCR, and IBML
Support operators , leads and managers to determine equipment issues and implement emergency repairs of equipment in a timely manner
Complete and document all scheduled maintenance of equipment as required
Manage inventory of spare parts
Repair and rebuild sub-assemblies of equipment components such as shaft, belt, feeder, and electrical assemblies