Customer Support Engineer

Fivetran•Denver, CO

3d•Hybrid

About The Position

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer’s technical champion within Fivetran. This is a full-time, hybrid position based out of our Denver and Oakland office. This is a full-time, hybrid position based out of our Denver office.Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Requirements

2+ years of relevant professional experience
Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
Excellent written and verbal communication skills in English
Experience troubleshooting APIs, including: Making API requests Interpreting responses and standard error codes Navigating and understanding API documentation
Basic understanding of networking fundamentals, including the TCP/IP model
Experience working with databases, both SQL and NoSQL
Familiarity with basic SQL queries and commands
Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
Ability to read and analyze logs to investigate and identify issues
Comfortable navigating GitHub and submitting Pull Requests
Strong, process-oriented troubleshooting and problem-solving skills
Ability to thrive in a highly collaborative, global team environment

Responsibilities

Provide virtual technical support to Fivetran customers and partners.
Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers.
Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
Collaborate with teammates on technical and non-technical projects.

Benefits

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume