Customer Engineer

Amphenol Communication Solutions • Detroit, MI

37d

About The Position

Our customer's success depends on our ability to solve their technical challenges and provide interconnect solutions. We value our relationships with these companies and depend on our Sales and Field Applications Engineering Teams to foster this ongoing partnership. As a Customer Engineer you will interface with our customers, internal product development, product marketing, and sales teams, performing as an extension of Basics BU engineering team. Amphenol is results driven company that allows its employees a large degree of freedom to achieve pre-defined goals. It is a flexible working environment, yet we expect hard work, commitment, and results in return. The role of Customer Engineer gives an excellent insight into the Sales, Marketing and Product & Process Development functions of the organization.

Requirements

• Excellent verbal and written communication skills - ability to communicate within a Global organization to technical and non-technical audiences and at various levels of the organization
• Strong organization and presentation skills, be organized, methodical and rigorous
• Team player, critical mind, synthesis and analysis abilities
• High level customer service and ability to build relationships with customers
• Microsoft Office Products
• 3D modeling and Product Data Management

Responsibilities

• Work with customers to develop solutions that address their needs and satisfy the technical requirements
• Accurately access customer's needs, matching them with current products or propose modifications to current products and/or propose new product concepts for further development
• Product knowledge - Ability to provide the best solution and to design/models (3D) it in accordance with industrialization capabilities
• Create technical presentations to propose concepts, present solutions to the customers
• Lead internal design reviews and the product development meeting with the customers
• Proficient in internal systems: Windchill, product configurators, Creo etc.
• Provide key engineering documents: drawings, product specifications, lab test results, DFMEA etc.
• Know engineering capabilities (BU, ACS…)
• Engage product engineer, CAE engineer, process engineer and all relevant project teams members when needed to support; facilitate lab testing to support design proposals
• Help devise strategies to differentiate our products and solutions from our competitors, propose technical product improvements
• Develop a trusted adviser relationship with engineering teams of key customers
• Lead and/or participate in new product Voice of Customer activity
• Fill patents
• Prototypes design
• Guarantee deliverables on time
• Some travel required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed