Customer Engineer Shift Lead IV - (C4)

Applied Materials•Manassas, VA

20d•$45 - $62

About The Position

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $45.00 - $62.15 Location: Manassas,VA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Requirements

Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area
Uses knowledge of how related teams impact achievement of objectives
Understands the impact of various actions/decisions on the account(s).
Takes initiative to avoid and resolve customer problems.
May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members
Gathers and analyzes data to identify and solve problems that arise with little or no precedent
Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team
Evaluates and communicates technical content in a clear manner
This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Responsibilities

In addition to CE responsibilities, shift Leads primary focus is to help Ops Lead allocate the shift resources to best meet the customers expectation while mentoring, providing assistance, and training to junior CEs and PMTs
Be proactive, looking ahead at upcoming maintenance and prepare parts/resources.
Communicate and manage customers (PMs and CMs) priorities, needs, and expectations through Ops Lead.
Review AMAT KPIs daily and drive improvements for failing CAP groups with poor availability
Ensure no staffing is working on their own if not qualified
Ensure all new hires/contractors/loan labor review sites expectations and protocols (safety, qualification, TRTs, and WSS)
Help Ops Leads enforce and complete the priorities of the day by checking in on CEs, PMTs
Assist in all areas of the fab and cover areas that are short resources
Communicate escalations, extended downs and all matters of unsatisfactory issues to Ops Leads
Assist with escalations/communications on all prolonged/chronic downs to CIP Engineer and Operations Lead. Also assist with open actions plans and ensure they are up-to-date so the on coming shift is prepared to resume where left off
Mentor/Motivate/Develop CEs, PMTs
Instill in CEs methodologies in daily work activities, i.e. troubleshooting, procedure writing and identifying areas of improvement throughout the site
Provide Shift Personnel (CE’s, PMT’s) feedback to Ops Lead for Quarterly Reviews and for issues that arise thru the shift related to personnel issues
Attend any required customer facing meetings as a representative of Applied Materials.
Act as the point of contact for morning and end of day meetings with customers when giving updates on equipment statuses.
Follow up with CE’s to ensure they meet the expectation of updating the team chat, passdown and site specific MES (manufacturing execution system)
Present the morning stand down.
Review parts are confirmed and returned within when received, removed, installed real time.
Follow up with team members and remove any bottlenecks hindering part returns. Escalate if Team member isn’t being compliant.
Review daily TKM and ensure availability of required kits for upcoming PM’s.
Conduct a Weekly SWA (Safety Walk-Around), and coach CE’s to conduct weekly SWA’s.